Fraud Awareness

We have been notified that clients are receiving calls from people pretending to be from their bank’s fraud team. The calls can be automated or from a real person.

We would like to remind all clients to NEVER disclose your One Time Passcode or PIN over the phone.

If you are not sure who you are talking to, hang up and call the telephone number on the back of your card.

If you have clicked on a link recently from any suspicious emails or text messages (e.g. Royal Mail, DVLA, HMRC etc.) or if you think you may have been the victim of fraud, then please report to your bank immediately.

Keeping you safe

Many people and businesses are feeling anxious about their future right now, and it can be easy to fall victim to what looks like a genuine offer of help or support.

During these uncertain times, sadly opportunistic fraudsters remain at large and their scams evolve quickly, so it is important to remain cautious to keep yourself safe.

We have seen examples of emails purporting to be from the World Health Organisation claiming to offer cures and vaccines for coronavirus, or seeking requests for donations for victims of the virus. With the number of people working from home, we anticipate an increase in phishing (email) and vishing (telephone) scams. These may claim to be from HMRC or your bank.

As a quick reminder:

  • Your bank or the police will never ask for your PIN, full password or login information, ask you to withdraw or move your money for safekeeping, or set up a ‘safe’ account.
  • If someone asks you to call them to confirm any information such as account details or recent transaction history, always use the number you have for them – or the one on their website rather than the one they ask you to call.
  • Always check the email address – does this look right? Fraudsters can use email addresses which look official, but double check against the one you hold on file or check their official website.
  • Even if you are expecting an invoice, call the supplier to confirm the bank account details, especially if these have changed since the last invoice you received.
  • When buying online, use websites that have https and a padlock sign.
  • Fraudsters may make their request sound urgent – If you are worried or unsure, immediately hang up and take some time to think before taking any action.
  • If you think you may have been the victim of fraud, contact us immediately.

Recently, UK Finance issued a warning about ‘smishing’ scams during the coronavirus outbreak. These are where criminals send text messages pretending to be organisations like banks, the NHS or even the Government. Criminals are also using a technique called “spoofing”, which can make a message appear in a chain of texts alongside previous genuine messages from that organisation. They then attempt to trick people into giving away personal and financial information or money. People are urged to avoid clicking on any links contained within text messages, and to always log into their bank account to update their information or make any legitimate payments.

For more information on how to stay safe, please visit our fraud pages or, contact your relationship manager, or call us on +44 (0)20 7012 2500.


Reporting a fraud

If you believe someone has made a fraudulent attempt on your account, copied your card, obtained your PIN or if you need to report a lost or stolen card, please contact us immediately on +44 (0)20 7012 2500 (available 24 hours).

Protect yourself from fraud