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Help & Guidance

Information about our services and client support

Client support

Payments, card services, online and mobile app help. Change your details and report lost/stolen cards.

Fraud awareness

Fraud is a key threat and scams are ever evolving. Be scam aware and act quickly if you suspect you have been the victim of fraud.

Frequently asked questions

Frequently asked questions for making payments, online banking and our apps.

Latest insights

Read all our latest thinking
Paragliders in the sky
15. Nov. 24

Are you ready to sell your business?

Selling a business can be a hugely rewarding experience. However, without a business exit strategy, the right preparation, support and advice, it can become overwhelming. If you are considering taking the leap, take our online quiz to discover if the time is right for you.

Steve Broughton Entrepreneurs Campaign 2024
15. Nov. 24

From bedroom startup to multimillion-pound exit: A conversation with entrepreneur Steve Broughton

Steve Broughton shares his journey from launching a business at 29 to navigating the challenges of scaling, exiting, and finding balance in entrepreneurship. Steve’s story offers some honest advice and life lessons.