Accessibility & disability support

Accessibility for digital services

AbilityNet is a UK charity that supports those living with a disability or impairment by making digital services more accessible. To find out more about how you can change the settings on your devices to make them more accessible, visit AbilityNet’s My Computer My Way.

Hearing loss or impairment

We have hearing induction loops in all offices and can arrange for portable loops to be added to any meeting room, just request this when setting up a meeting with your relationship manager.

Your relationship manager is on hand to support you and to help you with any questions you may have.
 

Relay UK

Relay UK is a service operated by BT. Clients who have a hearing or speech impediment can contact us by telephone using a Relay Assistant.

By downloading the app and linking it to your telephone number, you can use the relay service on your smartphone, tablet or PC. You just type what you would like to say, and read the replies in real-time, while an assistant relays the conversation to the person you are calling.

How does the service work?

• Search for Relay UK on the App store for iPhone or iPad and at Google Play for Android devices, alternatively visit relayuk.bt.com.
• Once you have downloaded the app you can link your telephone number to it. It only takes a minute.
• Tell the app how you will be using Relay UK - will you be typing and reading, or speaking and reading? 
• By connecting your telephone to a Relay Assistant, you will be able to read what the other person is saying and either talk or type your response.
• If you have subscribed to this service, let your relationship manager know so we can update our records that you are a user of the Relay UK service.
• If you are going to call via this service, please notify us in advance so that we can verify it is really you, otherwise we will be unable to accept the call.
   

Help from other organisations

Royal National Institute for Deaf People (RNID) are the charity working to make life fully inclusive for deaf people and those with hearing loss or tinnitus. They campaign for an inclusive society, connect people to practical advice, and pioneer new treatments for hearing loss and tinnitus.
 

Blindness or visual impairment

We welcome guide dogs and assistance dogs in all our offices.

The Arbuthnot Latham Debit and Charge Cards feature a notch cut out, so you know which way round to insert the card into a card machine or ATM.

When using our mobile app or cards app, if your device has fingerprint or face recognition, you will not need to enter your passcode every time. Our cards app gives you greater control and visibility of your card transactions, and has useful functions such as PIN reminders, the ability to block and unblock your card, and set spend controls.

To make it easier to read our website, you can use the ‘Zoom’ control in your web browser settings. If you are colour blind or have difficulty reading text on the screen, you can change the text size, screen colour and mouse pointer size and colour to make things easier. Some devices have a built-in screen reader or spoken content setting which can read most text aloud.

To find out more, visit AbilityNet’s My Computer My Way.

Your relationship manager is on hand to support you and to help you with any questions you may have.
 

Help from other organisations

Royal National Institute of Blind People (RNIB) is one of the UK’s leading sight loss charities and the largest community of blind and partially sighted people They offer help and support for blind and partially sighted people – from practical and emotional support, campaigning for change, reading services and products in their online shop.
 

Dementia support

Dementia affects people and those around them in many ways – and it can feel overwhelming. Physical, emotional, and financial pressures can cause great stress to families and carers. If you have dementia or are caring for someone that does, we will support your banking needs and take the time to explain things to you.

If you would like to chat to your relationship manager about how we can help and protect your financial affairs, our meeting rooms are completely private, quiet areas without distractions. If you would like to bring someone to a meeting with you, please do.  Alternatively, if you would prefer to meet at home this can easily be arranged.

Your relationship manager is on hand to support you and to help you with any questions you may have.
 

Help from other organisations

Dementia UK provides specialist dementia support for families through their Admiral Nurse service. Admiral Nurses work with people with dementia and their families to give compassionate one-to-one support, guidance, and practical solutions when things get difficult.
 

Mental health support

There may be times when you need some additional support, even temporarily. For more information on how someone else can help you manage your finances, we can help you appoint a trusted person or a power of attorney.

Our cards app allows you to have greater control over your accounts by setting spending controls on your cards and being able to block or unblock your card should you need to. You can also set PIN reminders to help you.

If you would like to speak to your relationship manager face-to-face, our meeting rooms are completely private, quiet areas without distractions. We can arrange longer appointments and you can bring someone with you. Alternatively, if you would prefer to meet at home this can easily be arranged.

Your relationship manager is on hand to support you and to help you with any questions you may have.
 

Help from other organisations

1 in 4 people in the UK has experienced a mental health problem. Mental Health UK brings together four national mental health charities from across the country to support people with their mental health.
 

Mind are a charity that provide advice and support to empower anyone experiencing a mental health problem.